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Basic Troubleshooting steps to fix most issues. Hey Jeffery –I’m running Photoshop CC 2. Mac. Pro with 2. 1GB’s of ram.
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I also have Photoshop CC on my computer. My problem is this: When I try to save a Photoshop file for the web - ie: create a jpeg, Photoshop will not let me – I get a “The operation could not be completed. A write permissions error has occurred.”Also – when I start up Photoshop CC 2. I would like to migrate my preferences from the CC version. When I say “Yes,” it says an error occurred. And as it tries to migrate the presets I get an I/O error message for each PS tool. Finally – when I go to quit out of PS CC 2.
I get a pop up saying that PS could not save Preferences because the file is locked, you do not have the necessary access permissions, or another program is using the file. I have absolutely none of these problems with the previous PS CC program – only the 2. What I’ve tried –I’ve gone into the “Get Info” panel on both PS CC and PS CC 2. Sharing & Permissions give me all Read & Write options. I’ve used my Disk Utility to make sure all permissions are verified and repaired. I have one thought about a possible fix – I’m wondering if having both PS CC and PS CC 2.
If so I’m thinking that removing PS CC could solve my permissions problem with 2. But I’m nervous about taking this step because if I do that and the problem persists, and then I re- upload PS CC – and then for some reason that blocks my permissions… then I have a really big problem!
I do not know where else to go here – can you help? Thanks so much,Paul.